1. Cancelling
- Cancel any time: dashboard → Settings → Plan & billing → Manage billing.
- Your plan keeps working until the end of the period you have paid for, then does not renew. There is no cancellation fee.
- When the plan ends, the EA stops opening trades. Any open positions stay on your broker account, with their stop-losses, under your control.
2. Refunds
Try Steps on a demo account first: the trial is free and shows exactly how it trades. Because of that, paid periods are generally not refunded once they have started. We do refund:
- Your first payment, if you ask within [14] days of it and no trade has been placed by Steps on a real account in that time.
- Charges made in error, such as a double charge or a renewal after you cancelled.
- Long outages caused by us that stopped the Service for a significant part of a paid period, in proportion to the time lost.
- Any refund your local consumer law entitles you to; nothing here reduces those rights.
3. What is not refunded
- Trading losses, of any kind. Steps is software; results depend on markets and on your settings.
- Fees from your broker or a prop firm, including challenge fees. Ask them directly.
- Periods where the Service ran but your own terminal was offline.
4. How to ask
Email [email protected] from your account email with the date and amount of the charge. Approved refunds go back to the card you paid with, normally within 5–10 working days depending on your bank.