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Terms of service

Last updated 25 October 2026Effective from the day you create an account

1. Who we are

Steps.trade ("Steps", "we", "us") is operated by [Company legal name], a company registered in [Country] under number [Registration number], with its registered office at [Registered address]. These terms are an agreement between you and us about your use of steps.trade, dash.steps.trade, the Steps EA and installer, and related services (together, the "Service").

2. The service

Steps provides trading software. A strategy runs on our servers and sends trade instructions to the Steps EA in your own MetaTrader 5 terminal, which places them on your own broker account within limits you set.

  • We are not a broker, fund manager or investment adviser. We do not hold your money, do not have access to withdraw it, and do not give personal financial advice.
  • Your broker executes your trades under its own terms. We are not a party to your agreement with your broker or prop firm.
  • Examples, simulations and demo results on our sites are illustrations. They are not a promise or forecast of your results.

3. Your account

  • You must be at least 18 years old and legally able to enter into this agreement and to trade leveraged products where you live.
  • Give us accurate information and keep your sign-in details, authenticator app and connection codes private. You are responsible for activity under your account.
  • Connect only MetaTrader 5 accounts that you own or are authorised to trade.
  • Tell us at [email protected] straight away if you think your account has been misused.

4. Trading and your broker

You decide whether to use the Service, which account to connect, which markets to trade and what risk settings to use. You can pause new trades at any time. You accept that:

  • Trading leveraged products can lose money quickly, including more than you expect; read our risk disclosure.
  • Orders may not be filled, or be filled at a different price, because of market conditions, your broker, your terminal or your internet connection.
  • The Service needs your terminal to be running and connected. Trades are not opened, and some actions may be delayed, while it is not.
  • You are responsible for following your broker's and any prop firm's rules, including rules on expert advisors.

5. Plans and payment

  • Plans are billed in advance each period through our payment provider, Stripe, at the price shown when you subscribe, plus any applicable taxes.
  • Plans renew automatically until you cancel. You can cancel at any time from your dashboard; your plan then runs until the end of the paid period.
  • If a payment fails, the EA may switch to close-only until it is paid. We may end a plan that stays unpaid.
  • We may change prices for future periods with at least 30 days' notice by email.
  • Refunds are covered in our refunds & cancellation policy.

6. Acceptable use

You must not copy, resell, reverse engineer or tamper with the Service or the EA; try to access accounts, systems or data that are not yours; interfere with the Service or its security; or use it in breach of any law or sanctions.

7. Our software

We give you a personal, non-transferable licence to use the Service while your plan is active. The software, strategy and content remain ours or our licensors'. Feedback you give us may be used to improve the Service.

8. Liability

  • The Service is provided as it is and as available. We work to keep it reliable but do not promise it will be uninterrupted, error-free or profitable.
  • We are not liable for trading losses, missed trades, or losses caused by your broker, your terminal, your internet connection or third-party services.
  • To the extent the law allows, our total liability to you is limited to the fees you paid us in the 12 months before the claim.
  • Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

9. Ending the service

You can close your account at any time. We may suspend or end your access if you break these terms, if required by law, or if continuing would put you, other customers or us at risk. When the Service ends, the EA stops opening trades; any open positions remain on your broker account under your control.

10. Changes

We may update these terms. For material changes we will tell you by email at least 14 days before they apply. If you do not agree, you can cancel before they take effect.

11. Law and disputes

These terms are governed by the laws of [Governing law]. Disputes go to the courts of [Courts], without affecting any mandatory consumer rights you have where you live. Please contact us first: most issues can be solved quickly.

12. Contact

Email [email protected], or write to [Company legal name], [Registered address].